Help Center
FAQ & Policies
Almost every answer lives here. Search below or browse by topic and book with confidence.
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Head to the Contact & Book page, choose your studio and date on the booking calendar, and submit your request. We'll confirm availability and send a payment link to lock in your slot.
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Studio A and Studio B both have a 2-hour minimum. Event space bookings start at a 4-hour minimum.
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Absolutely. Take our online virtual tour any time, or schedule an in-person walkthrough through the contact form.
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Yes — free on-site parking is available for all guests, plus a drive-in load door and freight elevator for gear.
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Each rental includes a professional lighting kit (strobes or cinema lights), C-stands, modifiers, seamless paper, and a tethering station. See the full equipment list below.
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Of course. You're welcome to bring your own gear. We just ask that you respect the space and other bookings around you.
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Yes. You can add a professional photographer, lighting assistant, hair & makeup artist, producer, and rental kits to any booking. -
Cancellations made 72+ hours before your booking receive a full refund or free reschedule. Within 72 hours, 50% is refundable. No-shows are non-refundable. -
Renters are responsible for damage to the space or equipment during their booking. Damage is billed at repair or replacement cost. We recommend production insurance for large shoots. -
Standard cleaning is included. A $75 cyclorama re-paint fee applies if the white wall is marked, and excessive mess (confetti, liquids, food) may incur a $150 deep-clean fee.
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No smoking indoors, no open flames without prior approval, keep noise reasonable for neighbors, and leave the space as you found it. Full house rules are sent with your confirmation.
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Memberships are billed monthly and unlock discounted studio rates, priority booking, and lounge access. You can upgrade, downgrade, or cancel anytime with 30 days' notice.
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Free add-on credits reset monthly and don't roll over. Discounted rates and lounge access apply for the full billing period.
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Yes — Pro and Studio Partner members can freeze their membership for up to 2 months per year at no cost.
Equipment List
Included with every studio booking. Specialty gear and rental kits available as add-ons.
Studio Policies
The fine print, made simple
Cancellation Policy
Full refund or free reschedule 72+ hours out. 50% refundable within 72 hours. No-shows non-refundable.
Damage Policy
Renters cover any damage to the space or equipment at repair/replacement cost. Insurance recommended for large productions.
Cleaning Fees
Standard cleaning included. $75 cyclorama re-paint fee and up to $150 deep-clean fee for excessive mess.
House Rules
No smoking, no open flames without approval, respectful noise levels, and leave the space as you found it.
Still have a question?
Our team is happy to help. Reach out and we'll get back to you within one business day.

